Cayce, SC (SCE&G) - With Hurricane Florence threatening South Carolina, SCE&G wants customers to know that the quickest and most efficient way to notify the company of a power outage is to report it online using a mobile device.
SCE&G's website, sceg.com, is a mobile-friendly site. Customers can report outages on the site or register their mobile device to have the option to report or check the status of an outage through text messaging.
Once a phone is registered, customers can simply text the word "Out" to 467234 (GOSCEG) anytime they lose power. They also can check the status of an outage by texting "Status" to the same number.
The text message services are provided free of charge to customers, however, mobile carriers may charge to send and receive text messages or utilize data services. Customers should contact their carrier for more details about message data rates.
While customers also can report an outage by calling 888-333-4465, the widespread power outages often associated with major weather events can generate high call volume, and extended wait times. Customers are encouraged to log into their account to be sure it has the correct telephone numbers (mobile and home) associated with their account so customer service representatives can efficiently assist them with their needs.
SCE&G also encourages customers to do the following five things:
- Report outages:
- Stay away from downed power lines. Storms can cause tree limbs and entire trees to break and fall, sometimes taking power lines and even meter boxes down with them. Always assume any downed power line you see is live and stay away. To report a downed line, call 888-333-4465.
- Know what to do with natural gas. It is not necessary to turn off your natural gas service at the meter during a hurricane. Natural gas is distributed through underground lines that should operate uninterrupted throughout the storm. However, if you believe flooding could cause the pilot light of a natural gas appliance to be extinguished, you can turn off the appliance’s supply valve. If you do turn off the appliance’s supply valve, or if your appliance becomes flooded, do not try to relight the pilot light yourself; instead, contact a qualified contractor to inspect the appliance before using it.
- Monitor lake levels. In anticipation of the storm impact on the Saluda Basin, we are releasing water from Lake Murray through our Saluda Hydro facility. We will continue to manage it throughout the storm. Monitor the lake levels at sceg.com/about-us/lakes-and-recreation.
- Stay informed. Keeping customers safe and up-to-date with timely information is a top priority. Follow SCE&G on Twitter at @scegnews or on Facebook at www.facebook.com/scegnews for the latest storm-related information and safety tips.