AUGUSTA, GA (WFXG) - Georgia Power is warning customers about scam artists posing as employees of the company and demanding immediate payment to avoid disconnection.
Criminals have been asking customers to provide credit card information over the phone or purchase a pre-paid debit card and provide the card's account number to avoid disconnection of service, company officials said.
The scammers have also asked customers to pay with cash during a visit to their home or business, or to meet them somewhere else with the payment.
Georgia Power officials said their company will never ask a customer to provide a credit card or pre-paid debit card number over the phone. They also do not send employees into the field to collect payments in person and will not ask a customer to pay anywhere other than a business office or authorized payment location.
Georgia Power also provides the following guidance for customers:
- If an account becomes past due, Georgia Power will contact the customer via a prerecorded message to the primary account telephone or by letter requesting that the customer call Georgia Power to discuss the account.
- If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, the customer should contact the company's 24-hour customer service line at 888-660-5890. Customers can also contact customer service via email at www.georgiapower.com or stop by a local Georgia Power business office.
- If an employee needs to visit a customer's home or business for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company's name and logo. They will also be in a vehicle marked with the company's logo.
Company officials said they are working with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers.