Family unhappy with rental found on popular website - WFXG FOX 54 - News Now

Family unhappy with rental found on popular website

Source: Ashley Walker-Cole Source: Ashley Walker-Cole
Source: Ashley Walker-Cole Source: Ashley Walker-Cole
Source: Ashley Walker-Cole Source: Ashley Walker-Cole
Source: Ashley Walker-Cole Source: Ashley Walker-Cole
  • Inside WFXG.comMore>>

  • WMBF News Investigates: Rental Rip-offs

    WMBF News Investigates: Rental Rip-offs

    Wednesday, July 23 2014 7:57 PM EDT2014-07-23 23:57:40 GMT
    MYRTLE BEACH, SC (WMBF) - Reports of rental scams associated with Craigslist have surfaced. Thieves try to rent homes they don't own, leaving renters out a lot of money. Recently, it appears criminalsMore >>
    Reports of rental rip-offs associated with Craigslist have surfaced. Thieves try to rent homes they don't own, leaving renters out a lot of money. It appears criminals have extended their reach to other home sites.
    More >>

GARDEN CITY, SC (WMBF) - A family booked one week condo at Whispering Sands through the online site VRBO for $700, but soon after walking through the door, they knew they could not stay. 

The listing's pictures on VRBO.com, an acronym for Vacation Rentals By Owner, show granite counter tops, new cabinets, and a clean living room with captions like "completely remodeled" "brand new tile floors" and "brand new appliances."

But that is not what Kelly Blankenship and her family say they walked into.

Instead, they were greeted by stained mattresses, dirty tables, and collected dirt and dust around the AC unit. At first she was going to try to make it through the night, because it was so late by the time they had arrived. 

"I took the mattress cover off the bed, thinking I could take two sheets and put them together or what have you, just to make do, and when I took the mattress cover off it was filled with holes and stains!" Blankenship said.

Neighbors say many people own condos at the Whispering Sands and rent them out, but the conditions vary by owner. Through VRBO you can see the listings, pictures, rates, and contact information.

Another family using VRBO this week sees it as a hit or miss because you never quite know what you are going to get, and the process can be scary, but her husband pointed out they should at least have an agreement.

"Yeah he definitely wanted an agreement, which I didn't even think about that. I was like she wants my card number! I'm giving her my card number! A random private person!" explains Sarah Swisher.

The family says the owner said he would refund their money in the beginning, but after multiple conversations it was clear he was not going to.

Blankenship called VRBO and even though they guarantee their properties and provide insurance, she says VRBO told her she had to go through the owner and they would get back to her. 

"Things aren't portrayed as they are on websites, whether it's a hotel website or it's on VRBO, they only show the best," Kelli Blankenship says.

Blankenship has used VRBO in the past, but she never had an experience quite like this.

She says she is now wishing she looked deeper into the reviews. She says although not everyone has the best experience, she believes the reviews are your best bet to really know what you are getting.

The other family using VRBO says although they did not share the same traumatic experience, they spent a 12-hour car ride thinking "what if."

"You read the reviews and they all say it's a nightmare...the process is scary."

Blankenship is still waiting on VRBO to get back to her. A VRBO spokesperson says they are looking into the matter. 

Copyright 2014 WMBF News. All rights reserved.

  • NEWSMore>>

  • Barbara Bush believed literacy could cure other ills

    Barbara Bush believed literacy could cure other ills

    Friday, April 20 2018 1:33 AM EDT2018-04-20 05:33:17 GMT
    Friday, April 20 2018 3:00 AM EDT2018-04-20 07:00:45 GMT
    (AP Photo/Luc Novovitch, File). FILE - In this May 16, 1994 file photo, former first lady Barbara Bush reads to a group of children at the Clinton Family Inn, a shelter run by Homes for the Homeless in New York. Promoting literacy was a longtime cause ...(AP Photo/Luc Novovitch, File). FILE - In this May 16, 1994 file photo, former first lady Barbara Bush reads to a group of children at the Clinton Family Inn, a shelter run by Homes for the Homeless in New York. Promoting literacy was a longtime cause ...

    Barbara Bush came up with the idea of focusing on literacy as first lady during a jog in 1978, the year her husband considered his first run for president.

    More >>

    Barbara Bush came up with the idea of focusing on literacy as first lady during a jog in 1978, the year her husband considered his first run for president.

    More >>
  • Southwest Airlines sought more time for engine inspections

    Southwest Airlines sought more time for engine inspections

    Thursday, April 19 2018 1:02 AM EDT2018-04-19 05:02:22 GMT
    Friday, April 20 2018 3:00 AM EDT2018-04-20 07:00:40 GMT
    (NTSB via AP). National Transportation Safety Board investigators examine damage to the engine of the Southwest Airlines plane that made an emergency landing at Philadelphia International Airport in Philadelphia on Tuesday, April 17, 2018. The Southwes...(NTSB via AP). National Transportation Safety Board investigators examine damage to the engine of the Southwest Airlines plane that made an emergency landing at Philadelphia International Airport in Philadelphia on Tuesday, April 17, 2018. The Southwes...

    The Federal Aviation Administration's announcement late Wednesday comes nearly a year after the engine's manufacturer recommended the additional inspections, and a month after European regulators ordered their airlines to do the work.

    More >>

    The Federal Aviation Administration's announcement late Wednesday comes nearly a year after the engine's manufacturer recommended the additional inspections, and a month after European regulators ordered their airlines to do the work.

    More >>
  • Kushner Cos. subpoenaed by feds after AP report

    Kushner Cos. subpoenaed by feds after AP report

    Thursday, April 19 2018 11:12 PM EDT2018-04-20 03:12:45 GMT
    Friday, April 20 2018 3:00 AM EDT2018-04-20 07:00:03 GMT
    The Kushner Cos. is confirming it was subpoenaed by federal prosecutors for information related to documents about its buildings in New York City. (AP Photo/Evan Vucci)The Kushner Cos. is confirming it was subpoenaed by federal prosecutors for information related to documents about its buildings in New York City. (AP Photo/Evan Vucci)
    The Kushner Cos. is confirming it was subpoenaed by federal prosecutors for information related to documents about its buildings in New York City. (AP Photo/Evan Vucci)The Kushner Cos. is confirming it was subpoenaed by federal prosecutors for information related to documents about its buildings in New York City. (AP Photo/Evan Vucci)

    The Kushner Cos. is confirming it was subpoenaed by federal prosecutors for information related to an Associated Press report that the company filed dozens of false documents about its buildings in New York City.

    More >>

    The Kushner Cos. is confirming it was subpoenaed by federal prosecutors for information related to an Associated Press report that the company filed dozens of false documents about its buildings in New York City.

    More >>
Powered by Frankly