AUGUSTA, GA (WFXG) - The Augusta 9-1-1 Center received financial relief from the Richmond County Sheriff's Office, after a new system put them in a bind.
The RCSO started operating with an eight zone system in May of 2014. The county had previously been working with 35 beats. The change increased the volume of calls dispatchers were getting.
"You have 15, 20, 25 deputies and then your officers working specials. You have to maintain them and your normal radio traffic," Dispatcher Carina Swain said.
"The lines are ringing and you have to answer those as well."
Sheriff Richard Roundtree transferred $54,000 to the center for relief. Zones have helped increase police presence around town, but the amount of calls have also put officers in more danger, according to dispatchers.
"If I'm on the phone with someone and my deputy needs me to make a call, I can't if on the phone with another call," Swain said.