Gurgaon, India: Drishti-soft solutions,a leading provider in Contact Center and Enterprise solutions, announced today that Mars International, world’s leading food manufacturer, has selected software-based solution Ameyo for its futuristic and customer-centric technology.
MARS International, the leading pet food manufacturer and marketers of the international pet food brand, Pedigree, had been using a leading network solution provider to handle their large customer database, but the executives wanted a Customer Interaction Management solution that provides end-to-end functionality in terms of customer service.
The business enhancements with Ameyo include CRM-CTI integration, enabling agents with real-time customer information, rich capabilities for workforce analytics and strategic quality monitoring tools.
Mr. Jagadeesh Konathala, Business Analyst/Site Manager, Mars International India Pvt Ltd states the reason for selecting Ameyo “After experimenting with multiple renowned solutions, we finally zeroed in on Ameyo. Within a few weeks, we were able to see exponential growth on operational efficiency of the organization. We are extremely satisfied with the ability of the technology to adapt to our ongoing needs.”
“We are excited to add Mars International; a renowned player in the industry to our growing customer base. With this addition we expect to be at the forefront of the contact center industry, offering state of the art technology infrastructure for present and future needs of the evolving business,” says Bishal Lachhiramka, CEO, Drishti-soft Solutions.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.
Company Name: Drishti-Soft Solutions Pvt. Ltd.
Contact Person: Kartik Kakar
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