Customer care company to add 200 new jobs in Augusta

Customer care company to add 200 new jobs in Augusta

AUGUSTA, GA (WFXG) - Sitel, a customer care provider, is adding 200 new positions to its inbound customer care contact center in Augusta, the company announced Monday.

The company will hold a job fair from 11 a.m. to 7 p.m. Thursday at its facility located at 2115 Windsor Spring Road.

Previous customer service experience and strong computer skills are preferred, company officials said in a release. Jobseekers can also apply online in the Careers section of

The new associates will join the current team of 800 employees in providing customer care for a leading Fortune 500 wireless provider, as well as for a major healthcare company.

Company officials said the business expansion is the direct result of the current Augusta team's expertise in services such as billing, account records management, technical support and customer service.

"As a direct result of having realized measurable success in the delivery of their customer care, Sitel's clients are now planning to expand their customer service workforce," said Phil Madden, Sitel's Augusta site director. "The workforce here is comprised of talented and hardworking people. We have many exciting career opportunities for entry level to managers. This expansion is evidence of Sitel's continued commitment to Augusta and Richmond County."

The company is also looking to expand its management team to accommodate the growth in customer service agents. Sitel hires almost exclusively from within when new management roles are needed. The company also provides management training for employees who show interest.

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