Emergency services urge caution when dialing 911 - WFXG FOX 54 - News Now

Emergency services urge caution when dialing 911

AUGUSTA, GA (WFXG) -

911 is the universal number to call when you have an emergency, but what happens when you dial 911 accidentally? That mistake is costing the city resources and is affecting 911 operators efficiency.

If you own a cell phone, you  probably accidentally dial numbers all the time. Including 911.

"Once a dispatcher gets a 911 call we're not allowed to put that call on hold. We have to fully address fully address and extinguish everything with that hang up."

In 2013, Richmond County's Emergency Services received 202,000 911 calls. Almost 38,000 of those callers hung up or disconnected after dialing 911. Dominick Nutter, Augusta's director of 911 emergency services, said immediately hanging up after dialing 911 before speaking with a dispatcher can hamper the city's resources because all 38,000 calls require follow-up investigations by communications personnel and in some cases, deputies.

"In the meantime, other 911 calls are still coming in. So it's an accident but it's actually tying up somebody and holding up a 911 call that might be critical," said Nutter.

So if you call 911 unintentionally, officials said it's best not to hang up.

"Stay on the line and actually talk to the 911 operator. Let them know everything's okay and talk to them because it closes out when we know that the scene is safe," Nutter told WFXG.

When dispatchers can't get in contact with the caller on a land line, a deputy is sent out to check on the situation.

"In any case, we have to take it like it's always an emergency happening because that's how we take every 911 call."

However, with mobile phones, if some sort of distress wasn't detected before the caller hangs up, the current response policy doesn't require operators to send law enforcement to check on the situation.

Richmond County Sheriff Richard Roundtree and a few others are meeting on Tuesday to decide if they're going to change or keep the 911 response policy.

For more 911 do's and don'ts, click here.

Copyright 2014 WFXG. All rights reserved.

 

  • NEWSMore>>

  • Father of slain Colorado woman sobs, seethes in courtroom

    Father of slain Colorado woman sobs, seethes in courtroom

    Tuesday, August 21 2018 12:15 AM EDT2018-08-21 04:15:23 GMT
    Tuesday, August 21 2018 11:16 PM EDT2018-08-22 03:16:44 GMT
    Christopher Watts, 33, faces three first-degree murder charges, two counts of murdering a child under 12, one count of unlawful termination of a pregnancy and three counts of tampering with a deceased human body. (Source: Weld County Sheriff/KMGH/CNN)Christopher Watts, 33, faces three first-degree murder charges, two counts of murdering a child under 12, one count of unlawful termination of a pregnancy and three counts of tampering with a deceased human body. (Source: Weld County Sheriff/KMGH/CNN)

    The father of two told police in court papers released Monday that he killed his pregnant wife after witnessing her strangling one of the girls on a baby monitor.

    More >>

    The father of two told police in court papers released Monday that he killed his pregnant wife after witnessing her strangling one of the girls on a baby monitor.

    More >>
  • Microsoft uncovers more Russian hacking ahead of midterms

    Microsoft uncovers more Russian hacking ahead of midterms

    Tuesday, August 21 2018 12:25 AM EDT2018-08-21 04:25:35 GMT
    Tuesday, August 21 2018 11:14 PM EDT2018-08-22 03:14:27 GMT
    (AP Photo/Altaf Qadri, File). FILE - In this Nov. 7, 2017, file photo, a man is silhouetted as he walks in front of Microsoft logo at an event in New Delhi, India. Microsoft says it’s uncovered new Russian hacking attempts targeting U.S. political grou...(AP Photo/Altaf Qadri, File). FILE - In this Nov. 7, 2017, file photo, a man is silhouetted as he walks in front of Microsoft logo at an event in New Delhi, India. Microsoft says it’s uncovered new Russian hacking attempts targeting U.S. political grou...

    The hacking attempts mirror similar Russian attacks ahead of the 2016 election, which U.S. intelligence officials have said were focused on helping to elect Republican Donald Trump to the presidency by hurting his Democratic opponent, Hillary Clinton.

    More >>

    The hacking attempts mirror similar Russian attacks ahead of the 2016 election, which U.S. intelligence officials have said were focused on helping to elect Republican Donald Trump to the presidency by hurting his Democratic opponent, Hillary Clinton.

    More >>
  • US deports 95-year-old ex-Nazi guard to Germany

    US deports 95-year-old ex-Nazi guard to Germany

    Tuesday, August 21 2018 4:18 AM EDT2018-08-21 08:18:16 GMT
    Tuesday, August 21 2018 11:14 PM EDT2018-08-22 03:14:04 GMT
    The deportation of the 95-year-old former concentration camp guard, Jakiw Palij, came 25 years after investigators first confronted him about his World War II past and he admitted lying to get into the U.S. (Source: Department of Justice)The deportation of the 95-year-old former concentration camp guard, Jakiw Palij, came 25 years after investigators first confronted him about his World War II past and he admitted lying to get into the U.S. (Source: Department of Justice)

    The White House says a 95-year-old former Nazi concentration camp guard has been deported to Germany, 14 years after a judge ordered him deported.

    More >>

    The White House says a 95-year-old former Nazi concentration camp guard has been deported to Germany, 14 years after a judge ordered him deported.

    More >>
Powered by Frankly