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SAN LEANDRO, California, January 22, 2014 /PRNewswire/ --
TriNet, a leading cloud-based provider of HR services, today announced that Patrick Villella, vice president of Client Services at TriNet, will speak during the 8th annual Net Promoter Score (NPS) Customer Experience Conference at the Eden Roc Hotel in Miami Beach, FL. The presentation will take place on Thursday, January 30, at 2:30 PM ET in the Pompeii Ballroom. Among other topics, Villella's presentation will highlight the evolution, insights and customer benefits of TriNet's NPS program.
TriNet's 'client-first' culture has led the company to become one of the largest and fastest-growing professional employer organizations (PEO) in the U.S. Net Promoter was adopted in 2011 to directly gauge client sentiment, leverage customer feedback, drive and implement business change. Since then, TriNet continuously assesses client sentiment and adapts rapidly to changes in the marketplace to best serve its over 8,000 clients with approximately 218,000 worksite employees (WSE's).
To further enhance the program, TriNet brought on Net Promoter Loyalty Partner, Satrix Solutions, to help turn feedback into action and prioritize the information gathered from customer surveys. Today, TriNet leverages feedback from its vast customer base and continuously assesses real-time client sentiment, enhances its customer loyalty program and optimizes its processes based on needs and feedback of its clients.
Patrick Villella, Vice President Client Services, TriNet
"At TriNet, client feedback is crucial to understand customer needs and drive the right business decisions. By deploying NPS processes with the help of Satrix Solutions, TriNet gained actionable insight from the feedback gathered from our over 8,000 clients. As a direct result, we optimized processes in our organization to continuously provide our clients with the highest level of service possible. Both our customer care and adoption of our processes are ongoing. With NPS, we enable every part of our organization to have a constant dialog with our clients."
Evan Klein, Founder and President, Satrix Solutions
"Using a systematic approach, TriNet has successfully weaved the Net Promoter discipline into its business. As a result, the executive leadership has gained deep insight, which has enabled them to drive product and service enhancements to the benefit of customers. This has helped TriNet strengthen customer relationships, reduce churn and boost customer lifetime value."
TriNet is a trusted strategic HR partner to small businesses, providing critical HR-related services on an outsourced basis. TriNet's solutions help contain costs, minimize employer-related risks, and relieve administrative burden to keep an entrepreneur's focus on their core business functions. From employee benefits and payroll processing to high-level human capital consulting, TriNet's Professional Employer Organization (PEO) expertise and best in class systems relieve clients of many of the day to day administrative burdens that distract them from building and growing their businesses. TriNet specializes in serving fast-moving companies in fields such as technology and financial services, who recognize that top-quality employees are the most critical competitive asset. For more information, please visit http://www.trinet.com.
TriNet, Ambitions Realized, and the TriNet logo are registered trademarks of TriNet. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld
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