911 caller dismayed at long wait time during medical emergency - WFXG FOX 54 - News Now

911 caller dismayed at long wait time during medical emergency

NASHVILLE, TN (WSMV) -

When someone has an emergency and calls 911, they expect help to arrive as soon as possible. But a group of good Samaritans who recently called 911 say the response was anything but fast.

They say it took nearly 30 minutes for help to arrive, even though a brand new fire station was right across the street from the man they found in need.

After three calls to 911, an ambulance finally arrived.

"If he would have been in cardiac arrest, he would be dead," Jason Nagim said.

Nagim was so disturbed by the response time, he shot video of it, including an ambulance stopped at a traffic light with no sirens or lights running.

Nagim said a man was having a medical emergency at the CVS on Murfreesboro Road in Nashville earlier this month, but he said when crews arrived, they didn't respond like it was an emergency.

He also was upset that crews from across the street didn't respond.

However, the Nashville Fire Department said all policies were followed in this case, and it took 25 minutes for help to arrive at that CVS because the closest ambulance was stuck in traffic.

The ambulance was not running with lights and sirens, officials said, because dispatchers assigned the call the lowest level of urgency, as the man was described as being stable on the 911 call.

Officials won't release the name of the man taken to the hospital that day or an update about his condition because of privacy laws.

The fire department does say that some kind of action is being taken against the dispatcher who told the caller the ambulance had lights and sirens on when it did not.

As for why a fire engine from that new station across the street didn't respond, a fire department representative says there were not any engines available at the time of the 911 call.

Copyright 2013 WSMV (Meredith Corporation). All rights reserved.

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