Fraud can be more costly if you fail to check bank statements - WFXG FOX 54 - News Now

CBS 5 Advocate

Fraud can be more costly if you fail to check bank statements

MESA, AZ (CBS5) -

A Mesa woman says her gym let a scammer use her debit card for almost two years and when the error was finally spotted, the gym refused to give back any of the money. This case is a good example of why consumers need to review their bank statements every month.

With cases of stolen debit card numbers, the bank will typically refund the money you lost, but only if you spot and report the fraud in a reasonable period of time. But if you don't check your bank statements closely, and you miss something you should have caught, you could end up with only a fraction of your money back.

"I'm angry, it's just not right," Donna Marie Hoffower said.

Hoffower is a member of LA Fitness. She uses the location at Stapley and University in Mesa and pays her monthly dues with her BBVA Compass debit card. She said at the end of 2012 she spotted an extra gym charge on her bank statement and asked LA Fitness what it was for.

"We were being charged for a third party, and do we know a Donald Roberts?" said Hoffower.

Hoffower said he didn't know Roberts.

"He said, 'does your husband know him?' And I said, 'no, absolutely not,'" Hoffower said.

Someone named Donald Roberts had been fraudulently charging his monthly LA Fitness dues to Hoffower's card and he'd been doing it for almost two years. Hoffower doesn't know how this man stole her card number, but she feels LA Fitness dropped the ball.

"They're the ones who took the information over the phone, from a man, when it was a woman's name on the account clearly, when I was in the gym every day," Hoffower said.

Hoffower said LA Fitness refused to refund any of the fraudulent charges.

"They said 'it's not our fault,' and the bank would have to refund any money due," Hoffower said.

BBVA Compass agreed to refund only three months worth of charges. Hoffower says the bank told her she should have spotted the fraud sooner and she was responsible for the rest. Hoffower knows her nearly $400 loss could have easily been avoided if she had just read her statements.

"Double-check the charges, print out an online statement, and look at them so we can check off each and every one," Hoffower said.

Banks typically credit only two months of recurring charges like this. They expect you to read your statements and catch the fraud within that time period - that's why it's so important to read your statements and report fraud promptly.

CBS 5 News reached out to both BBVA Compass and LA Fitness. LA Fitness never responded about how this could have slipped by them for so long, but BBVA Compass helped open up a dialogue between the gym and Hoffower.  After some discussion, Hoffower says LA Fitness agreed to give her a refund of $175.

Copyright 2013 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.

  • NEWSMore>>

  • Olympic gymnastics ex-doctor pleads guilty to sex charges

    Olympic gymnastics ex-doctor pleads guilty to sex charges

    Wednesday, November 22 2017 1:51 AM EST2017-11-22 06:51:40 GMT
    Thursday, November 23 2017 1:23 PM EST2017-11-23 18:23:42 GMT

    Olympic gymnasts Aly Raisman, McKayla Maroney and Gabby Douglas are among the women who have publicly said they were among the doctor's victims.

    More >>

    Olympic gymnasts Aly Raisman, McKayla Maroney and Gabby Douglas are among the women who have publicly said they were among the doctor's victims.

    More >>
  • Macy's parade rolls on with balloons, bands, security

    Macy's parade rolls on with balloons, bands, security

    Thursday, November 23 2017 12:32 AM EST2017-11-23 05:32:23 GMT
    Thursday, November 23 2017 1:23 PM EST2017-11-23 18:23:31 GMT

    The parade will feature heavy security, including officers with assault weapons and portable radiation detectors, sharpshooters on rooftops and sand-filled city sanitation trucks poised as barriers to traffic.

    More >>

    The parade will feature heavy security, including officers with assault weapons and portable radiation detectors, sharpshooters on rooftops and sand-filled city sanitation trucks poised as barriers to traffic.

    More >>
  • In terror-wary NYC, security tight for Thanksgiving parade

    In terror-wary NYC, security tight for Thanksgiving parade

    Wednesday, November 22 2017 10:01 AM EST2017-11-22 15:01:53 GMT
    Thursday, November 23 2017 1:23 PM EST2017-11-23 18:23:19 GMT

    Security for the annual Macy's Thanksgiving Day Parade will feature trucks filled with sand, concrete barriers and scores of police officers.

    More >>

    Security for the annual Macy's Thanksgiving Day Parade will feature trucks filled with sand, concrete barriers and scores of police officers.

    More >>
Powered by Frankly