GHS saves patients time and money - WFXG FOX54 Augusta - Your News One Hour Earlier

GHS saves patients time and money

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AUGUSTA, GA (WFXG) -

Dora Hawes cheered loudly as Mayor Deke Copenhaver thanked Georgia Health Sciences for practicing Patient and Family Centered Care for 20 years.

The PFCC care principles mean a lot to Hawes; her son has cerebral palsy and she's had a say in his treatment as a Patient Advisory Member for GHS.

"For me as a mother to be involved in his care and make decisions, I really feel good about that," said Hawes.

Not only do patients and families have a say in treatment, but they also help shape the hospital's environment.

Patients and their families helped design the Children's Medical Center, everything from the playground on the fourth floor down to the McDonalds in the lobby.

"You don't have to go to a dark and dreary place to get healthcare, it can be bright and airy and it can actually be fun," said the PFCC Administrative Director Bernard Roberson.

"Once you have the people that it involves around the table it makes a difference," said Hawes.

Roberson said it makes a difference for patients and the hospital, "Our overall discharges increased 15.5% which is tremendous, but one of the biggest things was medication errors decreased by 62%."

Roberson says they've also seen patient stay cut in half and staff retention increase by 7%.

Not to mention the peace of mind families receive by having a hand in caring for their loved ones.

"We're not doing things for patients, we're doing things with patients and their families and that's important," said Roberson.

GHS will continue their PFCC 20th anniversary celebration the rest of the month.

On Wednesdays they will have face painting for patients in the pediatric clinic and they will host a block party Wednesday, October 26.

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